Refund Policy

Thank you for shopping with us. We want you to shop with confidence, and we're committed to making things right if there's ever an issue with your order.

Hygiene & Safety

To ensure the safety and well-being of all our customers, products that have been opened, used, or tampered with cannot be returned or exchanged for hygiene reasons.

Please ensure you have selected the correct product before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, we're here to help.

Please contact us within 30 days of delivery with:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the damage, defect, or incorrect item

Once your claim has been reviewed and approved, we will provide a replacement at no additional cost.

Order Issues

If you experience any issues with your order, please contact our support team as soon as possible so we can work toward a prompt resolution.

Refunds

Refunds are assessed on a case-by-case basis. Approved refunds will be processed back to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Shipping Costs

Original shipping charges are non-refundable unless the return or refund is due to our error, such as sending an incorrect or defective item.

Contact Us

If you have any questions regarding your order or this Refund Policy, please contact us through our support email or the Contact Us page on our website. We're always happy to assist.